Merlin Entertainments Technical/Facilities Manager (LDC) in Boston, Massachusetts

Technical/Facilities Manager (LDC)


Build yourself a more exciting future atLEGOLAND Discovery Center (CITY)!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin atLEGOLAND Discovery Center (CITY)!

About The Role

The Technical Manager is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.


  • Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.

  • Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.

  • Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.

  • Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.

  • Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.

  • Effectively prioritize and execute tasks in a high-pressure, tight budget environment.

  • Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.

  • Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.

  • Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

  • Perform other duties as assigned. About You

You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

  • Minimum of 3-5 years of service industry experience with 2-3 years of supervisory experience in a technical/themed environment. Specific areas to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.

  • Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.

  • Proven ability to work on multiple projects simultaneously and multi-task as necessary.

  • Desire to work in fast-paced environments.

  • A natural team leader with a confident, assertive but approachable personality.

  • Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events. Education:

  • 2 years of technical college. College degree preferred. Other:

  • While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.

  • The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment. About The Benefits

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click hereto see us in action! Job: Facilities

Work Locations: LEGOLAND Discovery Center Boston 598 Assembly Row Boston MA 02145

Closing Date (Period for Applying) - External: Ongoing