Massachusetts Eye and Ear Infirmary Patient Liaison Coordinator in Boston, Massachusetts
Description The Patient Liaison assists both international and domestic patients in addressing the financial concerns and logistics involved when seeking services at Mass Eye and Ear. This role responds to inquiries in a prompt manner, coordinating medical record review, physician and testing appointments, visa documentation, lodging, etc. The Patient Liaison recognizes the imperative timing of these requests and addresses issues promptly, keeping all involved parties apprised of progress. The Patient Liaison responds to patients and referral sources in a courteous, compassionate, and helpful manner that provides for the best possible patient experience.
Requirements Bachelor’s degree with 3-5 years experience in healthcare setting. Working knowledge of Microsoft Office Suite (i.e. Outlook, Word, Excel) required. Excellent customer service and interpersonal skills are required. Strong written and oral communication skills; ability to work within a team, and ability to work with highly confidential information are required
Requisition Number: 16-0305
Post Date: 2/14/2017
Title: Patient Liaison Coordinator
Department: Revenue Cycle Operations
Hours Per Week: 40