Philips Complaint Investigator (m/f) - temporary in Boeblingen, Germany
As a member of the Quality & Regulatory Affairs department, the complaint investigator supports the investigation of product complaints, decides about reporting to competent authorities and monitors product quality potentially leading to corrective actions and product improvements.
Investigation of product malfunctions, product design and labeling problems, customers’ application problems as well as customer dissatisfaction issues
Assuring compliance with applicable regulatory requirements, including timely investigations and timely reporting according to regulatory requirements
Analyze product quality, safety, and reliability issues and escalate as required to management and other departments
Initiate and facilitate corrective or preventative actions as needed.
Drive communication with customers and competent authorities
Participate in cross-functional teams related to product issues and support quality and product teams.
Support medical incident reporting to Competent Authorities.
We are looking for
Demonstrated effectiveness in independently investigating problems and moving them towards resolution
Organized/structured work approach
High reliability and quality focus
engagement, motivation and flexibility
Strong English written and oral communications skills
3+ years industrial experience
Education in a Technical or Clinical discipline or equivalent professional qualification and experience
Education/Experience in the quality, compliance or regulatory area, preferably in a healthcare environment
Experience in a regulated industry environment
Knowledge of quality tools/techniques and analysis methods
Experience in an international environment
Good German written and oral communication skills
Philips encourages people with a disability to apply.