Philips Complaint Investigator (m/f) - temporary in Boeblingen, Germany
As a member of the Quality & Regulatory Affairs department, the quality engineer / complaint investigator supports the investigation of product complaints, including making reportability evaluations for competent authority reporting and quality monitoring potentially leading to corrective actions and product improvements.
The investigation of product malfunctions, product design and/or labeling problems, customer application problems as well as customer dissatisfaction issues.
Assuring compliance with applicable regulatory requirements, including timely investigations and timely reporting as required by government regulations.
Analyze product quality, safety, and reliability issues and escalate as warranted to management and other functions.
Initiate and facilitate corrective or preventative actions as needed.
rive customer and regulatory communications for current products.
Participate in cross-functional team initiatives related to product issues and support quality and product teams.
Supporting of medical incident reporting to National Competent Authorities.
We are looking for
Education in a Technical or Clinical discipline or equivalent professional qualification and experience
Demonstrated effectiveness in independently investigating problems and moving them towards resolution
Organized/structured work approach
Strong English written and oral communications skills
High reliability and quality focus
High engagement, motivation and flexibility
3+ years industrial experience
Education/Experience in the quality, compliance or regulatory area, preferably in a healthcare environment
Experience in a regulated industry environment
Knowledge of quality tools/techniques and analysis methods
Experience in an international environment
Good German written and oral communication skills
Philips encourages people with a disability to apply.