Saline Memorial Hospital Help Desk Analyst in Benton, Arkansas
Help Desk Analyst
- SUMMARY : Supervises and coordinates activities of workers who provide problem solving support to computer users by performing the following duties. DUTIES : Establishes help desk system for task management and tracking, and selects appropriate database and workflow tools. Creates long-term strategies for growth and maintenance of help desk department, and makes budgetary recommendations to upper management. Trains help desk staff to answer and resolve incoming calls. Solves, or assists help desk representatives in solving, nonroutine or complex software, hardware, and procedure problems. Analyzes help desk activity and makes recommendations for changes in help desk procedures and systems to upper management. Confers with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes.