The Hospitals of Providence Patient Account Supervisor in Bedford, New Hampshire

Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management at , patient communication at s, and value-based care at solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


The Supervisor is responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. Identify performance deficiencies and opportunities and implement action plans as appropriate. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates.

ESSENTIALDUTIES AND RESPONSIBILITIES includethe following. Other duties may be assigned .

  • Responsiblefor all aspects of the day-to-day supervision and leadership of Patient AccountRepresentatives, including but not limited to the Performance Managementmetrics of collections, productivity, quality and aging.Interview candidates and make hiringrecommendations and decisions. Complete monthly quality evaluations.Monitor staff scheduling and adherence totime and attendance protocol.Responsible for all aspects of A/R Management, including but not limitedto maintaining workload balance, ensuring maximum efficiency, eliminatingrework, and reducing cost. Promptlyidentify issues and develop action plans to mitigate or resolve.

  • Train, develop, motivate and assist subordinates inreaching new levels of skills, knowledge and attitude. Effectively maintain awork environment which stimulates and motivates the morale, engagement andgrowth of subordinates.Identifyperformance deficiencies and opportunities and implement action plans asneeded.

  • Review and respond timely to requests, including emails,telephone calls, issues, account research and resolution as needed by staff,management and clients.Timelycompletion of accounts referred to the Supervisory Desk by staff ormanagement.

  • Effectively communicate and interact with subordinates,management and clients. Conduct, attend and participate in meetings, conferencecalls and training sessions, including Management Meetings, Team Meetings, aswell as one-on-one monthly meetings with subordinates to provide consistentperformance feedback.Complete themid-year and year end Performance Management review.


If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports: Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Very good written andverbal communication skills

  • Strong interpersonalskills

  • Strongtechnical skills, including PC and MS Office Suite knowledge

  • Proficientin building a strong team to meet performance goals

  • Effectivelymanages multiple tasks

  • Displayssound judgment and reasoning abilities

  • Creativeand innovate thinking

  • Achievesresults with accuracy and precision

  • Advancedknowledge of healthcare A/R

  • Excellent workingknowledge of Patient Financial Services operations with specific focus onInpatient and Outpatient Managed Care and Commercial payors (i.e., Medicareregulations and compliance; HIPAA)

  • Proficientin Microsoft Office (Word and Excel)

  • Advancedwriting skills

  • Abilityto provide advanced customer service

  • Abilityto train and coach staff

  • Abilityto multi-task

  • Strong leadership andorganizational skills


Includeminimum education, technical training, and/or experience preferred to performthe job.

  • HighSchool diploma and/or equivalent education

  • 4-7 years experience preferred

  • Advanced knowledge of UB-04, EOBinterpretation, CPT and ICD-9 codes.

  • Supervisory experience ordemonstrated leadership.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit and work at a computer terminal for extended periods of time


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office/Team Work Environment


At our campus, our purpose atConifer Health is to provide the foundation for better health – the health ofour clients, the communities in which we work and serve, and most importantlyeach other. That is why we will be tobacco-free, meaning there will be nodesignated smoking areas or use of any tobacco, nicotine or smoking products onthe premises.

Job: Conifer Health Solutions

Organization: 238-Conifer - Dallas - TX

Title: Patient Account Supervisor

Location: NH-Bedford

Requisition ID: 1605048279