Philips Technical Specialist in Bangalore, India

Key Responsibilities / Key Result Areas

 Bring support-services thinking and mind-set into all aspects of problem escalations

 Prepare recommendations for Service Innovations

 Ensure on time and quality, project deliverables within budget for service innovation projects.

 Product complaint data trending, root cause analysis and resolution, feedback into the R & D teams to drive improvements and recommendations for service innovation

 Become key partner with our SCS team for continually L1 & L2 competency enhancements

 Contribute as a member of the EICI PSE (Product Support Engineering) Support Teams to the overall support strategy

 Ensure that continue to be aware of the latest technical & organizational developments and their relevance to the business

 Build partnership with end customer (wherever applicable) and Software Customer Services

 Good understanding on Information technology components

 Analyzing & troubleshooting various hardware components (compute/storage/Network) issues quickly and effectively that can be administered remotely

 Provide infrastructure related technical consultation to support teams

 Analyzing and troubleshooting Operating Systems issues quickly and effectively

 Create and maintain documents all the actions taken during migration activity including problem description and resolution through internal tracking and knowledgebase system

Soft skills

 Exhibit Philips 3T behaviors

 Ability to balance needs of various stakeholders while keeping the focus on business goals

 Strong communication skills

o Exhibits good listening and comprehension

o Prepare clear and concise written communications

 Ability to engage with global teams and customers, with sensitivity to cultural and market differences

 Gathers and analyzes information skillfully

 Work independently as a team member & ability to influence team members

 Manages competing demands and meets timelines

 Works cooperatively in group situations

Education, Experience & Key Skills


Must have – Any Degree

Preferred - B.E / B. Tech

Industry Certifications: MCSA / MCSE / MS SQL / any relevant certification


Years of Experience: 7-10 Years

Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 /EMR - Field support Engineers)

Domain & Technical Skill set

Domain Skillset

Operating Systems, tools & Applications • Good knowledge on below OS – Install, Configuration and troubleshooting

o Client OS – Windows XP, Windows 7, Windows 8

o Server OS - Windows Server 2003, 2008, 2012

o File system (NTFS), application installation, OS configuration concepts

o Microsoft Clustering

o Microsoft Message Queuing


o Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.

o User of remote tools - RDP/Terminal Services and VNC etc.

o Experience with imaging software such as Ghost or Altiris

o Good knowledge on MS SQL – Configuration & troubleshooting

o In-depth knowledge on SQL is desired

Compute Server / storage / network Compute & Storage

• Good knowledge on compute hardware – Installation, configuration and maintenance methodologies

• Fair knowledge on various compute hardware IBM / DELL / HP etc.

• Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.

• Good understanding of storage concepts – SAN, NAS, DAS

• iSCSI, FC protocols


• Good understanding of LAN & WAN


• Microsoft AD, DNS, DHCP service

Overall Good analytical & troubleshooting skills on above technologies

PACS, HL7 Knowledge • Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment

• PACS Implementation & troubleshooting knowledge is desired

• Good knowledge on HL7

• MySQL Database administration, Trouble shooting Database problems

• Optimizing Database and implementing scripts to take regular database backups

• Handling HIS-PACS Integration

• PACS / DICOM / HL7 /EMR - knowledge