Toyota Department Manager (Admin/Inventory Control) - CSCE in Baltimore, Maryland

Title: Department Manager (Admin/Inventory Control) - CSCE Location: US-MD-Baltimore-Owings Mills Other Locations:

Explore taking your career further with one of the world’s most respected brands and one of the top automotive companies in North America! Toyota is growing and leading the way through innovations designed to enhance lives through forward-thinking mobility solutions. We are looking for diverse, highly-motivated team members who want to come grow and lead the change with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While it operates independently from the engineering, sales and marketing arms, you still are a part of this world-changing company and our innovative, collaborative culture.

TFS’ Eastern Customer Service Center (CSCE) in Owings Mills, MD is looking for a highly motivated and qualified Administrative Services & Inventory Control Department Manager.


  • Manages multiple Inventory Control and Administrative teams to ensure effective and timely processing of all vehicle liquidation activities.

  • Plays a significant role in long term planning, including an initiative geared towards minimizing compliance risk.

  • Improves operational systems, processes and policies in support of the organizations mission - specifically reporting, account reconciliation, resource allocation, business processing and organizational planning.

  • Supports and provides effective coaching and constructive feedback to supervisors, team members and temporary workers.

  • Assists in preparing effective budgets for Inventory Control and Administrative Services.

  • Manages day to day unit operations and expenses in compliance with approved budget. Prepares timely and accurate financial reports as required.

  • Manages and increases department effectiveness and efficiency through process improvements as well as coordination and communication between support and business functions.

  • Serves as a resource to direct and indirect reports in dealing with more complex customer transactions.

  • Provides communication link between front line and management.

  • Promotes effective teamwork and an inclusive environment for all team members and temporary workers.

  • Quickly assesses threats to service levels and implements appropriate countermeasures and/or resource allocation strategies.

  • Establishes strategic goals by gathering pertinent business, financial, service and operational information; identifying and evaluating trends and options; choosing a course of action; defining objectives and evaluating outcomes.

  • Accomplishes service level objectives by improving forecasting, scheduling expenditures, analyzing variances and initiating corrective actions.


  • Minimum seven years of progressive experience in captive automotive finance and/or customer service environment with a minimum two years of management experience required

  • B.A./B.S. degree or equivalent finance/business and/or customer service/call center experience highly preferred

  • Administrative management/supervision experience preferred

  • Knowledge and good understanding of captive automotive finance operations and/or customer service management

  • Working knowledge of Microsoft Office applications (Word, Excel, etc.)

  • Call center management software and/or financial reporting software experience helpful

  • Excellent written and verbal communication and interpersonal skills, and the ability to interface with and motivate associates at all levels required

  • Ability to work independently, with strong organizational skills and flexibility in a team-oriented environment

  • Strong compliance and problem solving mindset required

  • Proven track record of implementing process improvements required

  • Exposure and understanding of accounting principles preferred

Toyota is proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race/ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on!