Ally Financial GAP (Auto) Claims Analyst in Atlanta, Georgia

Customer Care

Sep 12, 2016


Position Description

Responsible for handling a variety of claims to conclusion within established range of authority. Work involves independent judgment with minimal supervision.

Job Responsibilities

  • Handle initial report of loss and control costs. Investigate and maintain a complete and thoroughly documented claim file.
  • Treat customers in a courteous, friendly and professional manner. Provide timely, thorough, accurate information and assistance.
  • Conduct timely investigations including recorded statements.
  • Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation.
  • Develop subordinates.
  • Maintain necessary licensing and continuing education.


  • HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred.
  • 3 + years in financial services or similar industry is needed. Prior leadership experience is preferred. Education may be used as a proxy for experience.
  • Perform technical tasks required to support ongoing business operations
  • Skilled technician in a hands-on environment, often highly specialized.
  • Typically requires advanced knowledge of Microsoft Office Programs

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function Description

Ally Insuranceis a leading provider of automobile-related insurance, vehicle maintenance and reinsurance products, and services for automobile dealers and their customers. The business focuses on developing and maintaining robust and lasting relationships developed directly with our dealers. By partnering with them, we are best able to offer them comprehensive solutions for their business, and valuable products and services to consumers.

The business offers vehicle service and maintenance contracts, including our flagship, industry leading product, Ally Premier Protection which is available for new and used vehicles of virtually all makes and models, as well as other ancillary F-I products, such as our GAP and Tire - Wheel products. Ally Insurance also services the insurance needs of our dealers' businesses by offering dealer inventory insurance, and liability and property protection, as well as provides training and consultative services to help their business' succeed.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
  • Comprehensive wellness program with financial incentives designed to help you achieve your best health
  • Flexible health insurance options including dental and vision
  • Pre-tax Health Savings Account with generous employer contributions
  • Pre-tax dependent care and commuter benefits
  • Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs

Ally extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, or any other reason prohibited by law.