Softworld Desktop Technician-ERT in Arlington, Virginia

Desktop Technician-ERT

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Date posted:

October 11, 2016

Job Type:



Arlington, VA

Job ID:



Softworld, Inc. is working with their client who is looking for a Desktop Technician that will provide Desktop support at field locations and customer sites in Louisville, KY. The required day to day responsibilities and experience are as follows:

Basic Job Function:

• Involved with the repair of equipment and components at field locations and customer sites.

• Provides routine to moderately complex support. Installs, operates, tests, troubleshoots, maintains, repairs and modifies equipment.

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

Primary Duties and Responsibilities:

• Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.

• Address Incident tickets to include break/fix issues. Provide basic telephone support.

• Provide mobile device support to include iPhone/ iPad/Blackberry/ Droid.

• Resolve printer issues namely toner replacement, paper jams and printer maintenance.

• Update asset inventory via ticketing system database. Working knowledge and experience with Active directory.

• Utilize Remote application software to provide service to both on-site and off-site users.

Skills Required

• Proficient in MS Office products including Lync/Skype for Business

• Proficient with a variety of MS Operating Systems: Win8, Win7, WinXP Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)

• Basic understanding of networks

• Experience with Microsoft AD

• Knowledge in Asset Management

• Excellent customer service skills Excellent communication skills – oral and written

• Ability to work well with others in a team environment

• Adheres to standards as defined in Standard Operating Procedures

Skills Preferred

• Mobile device support, Blackberry, iPhone and Android devices

• Knowledge of Cisco VoIP phones

• Knowledge of Remedy system