Philips HR Contact Center Advisor (Spanish) in Andover, Massachusetts
We challenge you to be at the heart of our worldwide company. This role will impact the lives of our employees and retirees on a daily basis.
Support our Customer Service Line by Answering Product Division Inquiries Regarding Payroll, Benefit and Human Resource Issues
Counsel Employees on General Issues
Use CRM System To Log And Track 100% of Issues
Escalate Significant issues to Appropriate Departments
Research/Resolve All Phone & Email Requests
Support Department-Wide Initiatives to Maintain HR Operations Service Levels
Support Web Applications, User Training and Password Re-sets
The HR Contact Center has a direct and visible impact on Philips’ success in providing world class service to our employees and retirees. Take pride in assisting these individuals with benefits, retirement and other HR related issues.
We are looking for:
Must be fluent in Spanish both verbal and written.
Bachelor's Degree preferred
Call Center Experience preferred
Verbal and Written Communication Skills are Particularly Important
Experience with Benefits/Human Resources/Payroll Preferred
Good Interpersonal Skills
Work hours are between 10:30am-7pm (Must be able to work some US holidays)
Ready to start improving lives by putting your personal skills & passions to work? Apply Today!
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.