UPMC Patient Care Coordinator in Altoona, Pennsylvania



Are you a results-driven Registered Nurse looking to make a difference with your career? If so, you might be a great fit on our team! We are hiring a Patient Care Coordinator to coordinatecommunity outreach and sales, focused mainly on skilled nursing facilities in the Blair County region. This employee will also receive and process new referrals.If this sounds like a good fit for you, we invite you to explore this opportunity, and learn how you can make an impact in the lives of others while building the career you've always wanted.


  • Assess and establish relationships necessary for patient care with other providers within the health care system.

Serve as an educational resource to referral sources concerning Agency services.

Conduct training for referral sources.

Educate referral sources concerning the range of Agency services available.

  • Demonstrate support of Agency mission in delivery of services.

  • Engage in public health activities by:

Identifying unmet family/community problem/needs.

Make referrals to internal and external providers to improve the health and welfare of the family/community under the direction of the case manager

  • Maintain and protect patient and Agency confidentiality.

  • Promote and support employee recognition.

  • Provide continuity of care functions to ensure patient's continuing care needs are communicated.

Educate continuing care providers concerning care and services being provided by Agency personnel.

Serve as a consultant to other care providers for establishing appropriate care and services when care provided spans various sites/settings along the continuum.

Review of referred patient clinical records and/or interviews with referred patients to assist in determining level of care needed and assignment of appropriate staff.

  • Provide for coordination of care functions to manage and facilitate transfer of patients from one setting/site to the care of the Agency.

Establish initial relationship with patient/family/caregivers.

Explain the Agency's policies following referral.

Work diligently to meet the initial home care needs/questions of newly referred patient/caregivers

Assist in establishing a definite home care plan prior to discharge, including assessment of the requested services, medical supplies and equipment/appliances.

Assure that the Agency is ready to meet the patient's needs at the time of discharge through direct communication with the Agency.

Arrange for any special medical supplies or equipment.

Arrange for training Agency personnel regarding unfamiliar procedures or problems pertaining to the patient's care, and communicating information regarding the patient to Agency personnel.

  • Represent and participate in community activities as requested.

  • Responsible for Compliance and Ethics as it relates to Agency services.

Comply with applicable laws, regulations and Agency policies/procedures.

Explain and adhere to patient Bill of Rights and OASIS Privacy Act.

  • Responsible for Human Resource (HR) Compliance.

Submit required HR documentation when due.

Adhere to Agency dress code policy.

Wear identification badge.

Maintain satisfactory attendance and punctuality.

  • Responsible for Performance Improvement.

Report all safety problems and injuries appropriately.

Implement performance improvement activities as recommended.

Participate on Process Action Teams as requested.

Work effectively with others to find solutions that benefit all parties.

Recommend performance improvement strategies.

  • Responsible for customer relations and patient satisfaction.

Value customers by making serving patients/families/caregivers a top priority.

Communicate with physicians and referral sources in a courteous and timely manner.

Initiate activities to resolve customer complaints.

Report and document customer complaints.

Establish and maintain customer relationship focus with all internal/external customers.


  • Graduate of a Diploma School of Nursing accredited by NLN required.

  • Registered, certified or licensed as required by state law for the profession.

  • Bachelors Degree in Nursing is preferred.

  • Home Health experience preferred.

  • Competency in computer skills in a Windows based environment preferred.

  • Demonstrate ability to perform computer skills in specialized computer application(s) as needed.

  • Access to transportation in the Agency service area with a valid Pennsylvania drivers license and auto liability insurance.

Licensure, Certifications, and Clearances:

  • Registered Nurse

  • Driver's License

  • Automotive Insurance

  • Act 33 Child Clearance

  • Act 34 Criminal Clearance

  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities