Philips Remote Service Engineer- (Alpharetta, GA) in Alpharetta, Georgia
We welcome you to join our Patient Care Monitoring Solutions (PCMS) Remote Support team as an experienced Remote Service Engineer! You will combine your networking and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Patient Monitoring and Defibrillator products.
Acting as a Remote Service Engineer, the aim of your job is to provide telephone and remote technical support to external healthcare customers and field partners, utilizing the latest remote access technologies. You will be responsible for:
Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
Resolving customer service events by leveraging Philips tools and resources as needed
Timely escalation of customer product issues for evaluation and action by higher level support
Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
Driving increased productivity through utilization of remote tools and technical skills
This team is responsible for providing rapid solutions to our Patient Monitoring and Defibrillator customers. This team is also a resource for our field service employees. You will work alongside 20+ other Customer Support Specialists supporting our healthcare customers. You will work with a great group of Philips Technical members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team.
2 year/ Associates Degree or equivalent is required ; 4 year technical degree preferred
Desired training in one of the following: biomedical, networking, electrical engineering, or computer science
At least 2-5 years strong networking experience (Windows Networking, Wireless Networking) is desired
The following certifications are a plus: A+, Net+, CCENT, and/or a CCNA
CCNA certification is required for all external candidates/ or minimum of 8 years of patient monitoring experience
Prior experience servicing Patient Monitoring and/or healthcare equipment is a plus
Effective communication skills
Ability to troubleshoot and think logically about solutions
Interpersonal skills with teams and customers
Prioritization and time management
Technical solutions authoring
Ability to solve mechanical and electrical problems using appropriate tools
Ability to utilize MS office and other CRM products and applications
Ability to type 30 words per minute
Ability to demonstrate versatility with a variety of Philips products and customers
Travel will be determined according to business requirements
This Remote Service Engineer role will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.