SEFCU Loan and Share Mediator in Albany, New York
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Overview of Your Role
This role is responsible for the collection of delinquent loan accounts and related collection issues.
Accountabilities and Responsibilities
Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, consumer and small balance commercial loan accounts.
Responsible for the accurate maintenance of records that may be used in the collection of accounts
Acquire and preserve knowledge of state and federal laws as they pertain to bankruptcy
Acquire and preserve knowledge of state and federal laws as they pertain to foreclosure.
Make recommendations regarding repossessions, charge-offs, or further internal collection efforts to management
Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act
Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension.
Retain state and federal laws with regard to repossessions
Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections
Familiar with rules as they apply to handling deceased members
Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service
Maintain collection figures and reports as specified by the department manager
Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management
Other duties as needed
Credentials, Experience and Skills
Associate’s degree from accredited college or university and minimum of 2 years telephone collection or call center environment experience
Your ability to be bonded is required
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, or any other protected class.
SEFCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at firstname.lastname@example.org.
At SEFCU, our team of professionals is the backbone of achieving our mission each day. Our innovative culture has paved the way for past success and is essential to achieving our future goals. As we work to serve our communities, we rely on our collective talents to create the superior financial products and incomparable member service that are uniquely SEFCU. The following tenets are the heart and soul of our culture and central to how we do business:
Member Service – Providing extraordinary service with every interaction
Teamwork – Together we succeed through a spirit of mutual respect and collaboration
Continuous Improvement and Change – Encouraging and implementing ideas to enhance the member and employee experience, while embracing entrepreneurial and innovative thought
Fun and Wellness – A balance of mind, body and spirit leads to satisfaction, engagement and mutual success
Community Betterment – People helping people