SEFCU Loan and Share Mediator in Albany, New York

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Overview of Your Role

This role is responsible for the collection of delinquent loan accounts and related collection issues.

Accountabilities and Responsibilities

  • Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, consumer and small balance commercial loan accounts.

  • Responsible for the accurate maintenance of records that may be used in the collection of accounts

  • Acquire and preserve knowledge of state and federal laws as they pertain to bankruptcy

  • Acquire and preserve knowledge of state and federal laws as they pertain to foreclosure.

  • Make recommendations regarding repossessions, charge-offs, or further internal collection efforts to management

  • Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act

  • Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension.

  • Retain state and federal laws with regard to repossessions

  • Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections

  • Familiar with rules as they apply to handling deceased members

  • Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service

  • Maintain collection figures and reports as specified by the department manager

  • Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management

  • Other duties as needed

Credentials, Experience and Skills

  • Associate’s degree from accredited college or university and minimum of 2 years telephone collection or call center environment experience

  • Your ability to be bonded is required

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, or any other protected class.

SEFCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at

At SEFCU, our team of professionals is the backbone of achieving our mission each day. Our innovative culture has paved the way for past success and is essential to achieving our future goals. As we work to serve our communities, we rely on our collective talents to create the superior financial products and incomparable member service that are uniquely SEFCU. The following tenets are the heart and soul of our culture and central to how we do business:

  • Member Service – Providing extraordinary service with every interaction

  • Teamwork – Together we succeed through a spirit of mutual respect and collaboration

  • Continuous Improvement and Change – Encouraging and implementing ideas to enhance the member and employee experience, while embracing entrepreneurial and innovative thought

  • Fun and Wellness – A balance of mind, body and spirit leads to satisfaction, engagement and mutual success

  • Community Betterment – People helping people